Last updated: 30 September 2026
Suurface Inc. (“Suurface”, “we”, “us” or “our”) is responsible for personal information collected through suurfaceinc.com. This policy explains how information is handled when you browse our products, collections, projects and stories, or contact us about an enquiry.
Information we collect
When you use our contact form, we collect your name, email address, enquiry type and message. You may also provide your phone number, company and project location. Your correspondence may include product preferences, dimensions, project requirements and other details you choose to share. Fields marked with an asterisk are required to submit the form; optional fields may be left blank.
Please provide only information relevant to your enquiry. Do not send passwords, payment card details, government identification documents or sensitive personal information through the form. If you provide someone else’s details, make sure you have authority to do so.
The website and its service providers also process technical information such as IP address, browser and device information, pages visited, referring pages, date and time, and security events. Form submissions may include technical metadata such as the submission time, page address, browser information and IP address.
How and why we use information
We use enquiry information to respond to you, discuss products and project requirements, prepare requested quotations and follow up on your request. We also use technical information to operate and maintain the website, understand its use, investigate errors, prevent spam and protect against misuse. Information may also be used to meet applicable legal obligations or establish, exercise or defend legal claims.
Depending on the purpose, processing is based on steps you request before entering a contract, performance of a contract, applicable legal obligations, or legitimate interests in responding to enquiries and operating a secure website, subject to your rights. Where consent is required, it must be obtained for the relevant purpose and may be withdrawn. Reading this policy or browsing the website does not itself constitute consent to every type of processing.
Cookies, analytics and spam protection
Cookies are small files stored by your browser. The website uses cookies and similar technologies for website functions, security and analytics. WordPress also uses login and preference cookies for authorised website administrators.
Google Analytics: We use Google Analytics through Google Site Kit to understand visits and interactions with the website. Google may process identifiers, browser and device details, referral information and usage events using cookies or similar technologies. Read Google’s Privacy Policy for information about Google’s processing.
Google reCAPTCHA: Our contact form uses reCAPTCHA to help distinguish genuine enquiries from automated spam. It evaluates browser, device and interaction signals and may use cookies and process IP addresses. An automated spam assessment may prevent a submission. If you cannot submit the form, email us directly. Google’s Privacy Policy and Terms of Service apply to this service.
You can control or delete cookies through your browser settings. Blocking cookies or scripts may affect the form or other website features. Google also provides a Google Analytics opt-out browser add-on for supported browsers. Cookie controls do not necessarily prevent all server-side security logging.
Who may receive information
Enquiries are delivered to Suurface for handling by the people responsible for responding to your request. Information may also be processed by providers that support website hosting, email delivery, maintenance, backups, security and analytics, to the extent needed for those functions. We may disclose information when required by law or when necessary to protect legal rights or investigate misuse.
Some service providers, including Google, operate internationally, so information may be processed outside the Philippines. Applicable privacy requirements and appropriate safeguards must be considered when information is transferred or handled by service providers.
How long information is kept
Enquiry correspondence is kept for as long as reasonably needed to respond to your request, manage resulting project discussions and meet applicable record-keeping or legal requirements. Security logs, analytics records and backups have separate retention settings and operational needs. Retention depends on the purpose, the status of an enquiry or project, and any legal obligation or dispute; there is no single retention period for all website information. You may contact us to ask about the retention of your information or request deletion, subject to applicable exceptions.
Keeping information secure
We use website access controls, security tools and backups to help protect information against unauthorised access, loss and misuse. No internet transmission or storage system is completely secure. Please contact us if you believe personal information sent through this website has been compromised.
Your privacy rights
Subject to the Philippine Data Privacy Act of 2012 and applicable exceptions, you may request information about processing, access to your personal data, correction of inaccuracies, erasure or blocking, and data portability where applicable. You may object to processing and withdraw consent where consent is the basis. You may also seek damages and file a complaint with the National Privacy Commission when your rights have been violated.
To make a request, email info@suurfaceinc.com with the subject “Privacy request” and enough detail to identify your enquiry. We may need to verify your identity before providing or changing information. Please do not send identity documents unless we explain why they are needed and provide an appropriate way to submit them.
External websites
Links to social media or other websites take you to services with their own privacy practices. Review their privacy notices before sharing information with them.
Changes and contact
We may update this policy when website features or information-handling practices change. The date above identifies the latest revision. For questions about this policy or how Suurface handles your website information, contact Suurface Inc. at info@suurfaceinc.com.